Postage Costs and Delivery
N.B. DELIVERY TIMES ARE FROM DISPATCH
- Depending on order volume, we aim to dispatch all orders within three working days (Monday to Friday) of clearance of payment, subject to stock availability. If there is an excessive delay in dispatching your order, we will notify you accordingly.
For all UK addresses, standard delivery time (aimed for 1-3 working days) is free on most products. Orders totalling under £25 are required to make a £2.50 contribution towards postage.
N.B. Due to licensing restrictions, we are currently only selling to UK addresses.
Higher value orders are sent with tracking. All shipments have a unique reference and delivery is recorded even if there is no tracking.
Chargeable delivery service options, e.g. large items to remote areas, may be shown in the shipping estimate on the shopping cart page or in some cases against individual items in the online shop.
PLEASE NOTE: Size and weight limits apply to some services and SwiSh reserves the right to decline an order or request additional delivery charges for orders that do not fit within the limits designated by the service provider. For large orders, e.g. teamwear and equipment, to non UK mainland destinations please contact SwiSh for the correct rate in advance of placing your order.
Once dispatched, delivery times are the determined by the postal / courier service being used (this should be notified on your shipping confirmation email) and are beyond SwiSh’s control. Please use the carrier's website to confirm terms or their service.
We will pursue any missing or unduly delayed deliveries. Claims for non-delivery, missing or damaged goods should be made to SwiSh basketball within 7 days of expected delivery date.
EXPRESS DELIVERIES (UK ONLY)
Sorry, we are not currently offering express delivery.
DELAYS IN DISPATCH
For all deliveries, delays in dispatch will occur while we contact you if any checking is required such as shipping to an alternative address or partial/no verification of payment address.
Delays in dispatch may occur for several reasons, including but not limited to:
| - | Item requires personalisation / printing before dispatch |
| - | Payment verification incomplete |
| - | Address details incomplete or mistyped |
| - | If a product cannot be located for any reason |
| - | If an item is on back-order (this should be highlighted by a message in the cart/checkout) |
| - | If there is an error in the stock levels |
| - | If an item is marked 'subject to availability' or 'direct from supplier' |
