DELIVERY TIMES ARE FROM DISPATCH
- Orders are dispatched Monday to Friday only
- Orders placed by 10:00am are usually dispatched same day.
- We aim to dispatch all orders within one or two working days (Monday to Friday) of clearance of payment, subject to stock availability.
- See below for further details on our express delivery option.
For all UK addresses, standard delivery (aimed for 1-3 working days) is free on most products. Orders totaling under £25 are required to make a £2.50 contribution towards postage.
Higher value orders are sent with tracking. All shipments have a unique reference and delivery is recorded even if there is no tracking.
Due to licensing restrictions, we are currently only selling to UK addresses.
Chargable delivery service options, e.g. express or remote areas, can be seen in the shipping estimate on the shopping cart page or in some cases against individual items in the online shop.
PLEASE NOTE: Size and weight limits apply to some services and SwiSh reserves the right to decline an order or request additional delivery charges for orders that do not fit within the limits designated by the service provider. For large orders, e.g. teamwear and equipment, to non UK mainland destinations please contact SwiSh for the correct rate in advance of placing your order. For non UK addresses, any local import duties are the customer's responsibility.
Swish will endeavour to dispatch all orders, on clearance of full payment, within 2 working days. Most are dispatched within 1 working day. If there is to be any further delay we will notify you accordingly.
Once dispatched, delivery times are the responsibility of the postal / courier service being used and are beyond SwiSh’s control. Please use the carriers website to confirm terms or their service.
We will pursue any missing or unduly delayed deliveries. Claims for non-delivery, missing or damaged goods should be made to SwiSh basketball within 7 days of expected delivery date.
EXPRESS DELIVERIES (UK ONLY)
If you require your items urgently or guaranteed for delivery on a specific day please select the "Next Working Day / Royal Mail Special Delivery" option and read NOTES below and above about dispatch and shipping times.
N.B. Express delivery CANNOT be used on:
- equipment (shipped direct from supplier)
- personalised orders
- where otherwise indicated in the product description
SAME DAY DISPATCH HAS A CUT OFF TIME OF 10:00AM on order completion/payment clearance.
Order by 10am Monday for delivery by 1pm Tuesday
Order by 10am Tuesday for delivery by 1pm Wednesday
Order by 10am Wednesday for delivery by 1pm Thursday
Order by 10am Thursday for delivery by 1pm Friday
Order by 10am Friday for delivery by 1pm Monday
N.B. The 1pm delivery time is guaranteed by the Royal Mail. If breached, the delivery charge can be normally reclaimed, though this may subject to exceptional circumstances such as extreme weather.
DELAYS IN DISPATCH
Orders placed after 10am will normally be dispatched on the following working day (Monday to Friday ONLY) and the delivery time will be in working days from then. [N.B. The 10am cut off is necessary to allow time for selecting stock from our multiple storage locations and preparing for dispatch in time for carrier pick-up mid afternoon.]
For all deliveries, delays in dispatch will occur while we contact you if any checking is required such as shipping to an alternative address or partial/no verification of payment address.
Delays in dispatch may occur for several reasons, including but not limited to:
|-||Item requires personalisation / printing before dispatch|
|-||Payment verification incomplete|
|-||Address details incomplete or mistyped|
|-||If a product cannot be located for any reason|
|-||If an item is on back-order (this should be highlighted by a message in the cart/checkout)|
|-||If there is an error in the stock levels|
|-||If an item is marked 'subject to availability' or 'direct from supplier'|