DELIVERY TIMES ARE FROM DISPATCH - most orders are dispatched within one or two working days of clearance of payment, subject to stock availability.
For all UK addresses standard delivery is free on most orders.
Chargable delivery service options, e.g. express or overseas, can be seen in the shipping estimate on the shopping cart page or in some cases against individual items in the online shop.
Delivery options are based on destination (UK or Europe - sorry we are not licensed to sell branded products outside of this area) and on the level of service (expected delivery time / whether tracking is available / whether insurance is included / etc.) The amount due is calculated and shown based on the weight of the products in the order and the delivery service selected.
PLEASE NOTE: Size and weight limits apply to some services and SwiSh reserves the right to decline an order or request additional delivery charges for orders that do not fit within the limits designated by the service provider. For large orders, e.g. teamwear and equipment, to non UK mainland destinations please contact SwiSh for the correct rate in advance of placing your order. For non UK addresses, any local import duties are the customer's responsibility.
Swish will endeavour to dispatch all orders, on clearance of full payment, within 2 working days. Most are dispatched within 1 working day. If there is to be any further delay we will notify you accordingly.
Once dispatched, delivery times are the responsibility of the postal / courier service being used and are beyond SwiSh’s control. Please use the carriers website to confirm terms or their service.
We will pursue any missing or unduly delayed deliveries. Claims for non-delivery, missing or damaged goods should be made to SwiSh basketball within 7 days of expected delivery date.
NEXT DAY DELIVERIES
UK ORDERS ONLY: If you require your items urgently or guaranteed for delivery on a specific day please select the "Royal Mail Special Delivery" option and read NOTES below and the IMPORTANT notes about dispatch times shown on the website at the time of selecting the shipping method.
SAME DAY DISPATCH HAS A CUT OFF TIME OF 10:00AM on order completion/payment clearance.
Orders placed after 10am will normally be dispatched on the following working day and the delivery time will be from then. [N.B. The 10am cut off is necessary to allow time for selecting stock from our multiple storage locations and preparing for dispatch in time for carrier pick-up mid afternoon.]
Delays in dispatch will occur while we contact you if any checking is required such as shipping to an alternative address or partial/no verification of payment address.
Delays in dispatch may occur for several reasons, including but not limited to:
|-||Item requires personalisation / printing before dispatch|
|-||Payment verification incomplete|
|-||Address details incomplete or mistyped|
|-||If a product cannot be located for any reason|
|-||If an item is on back-order (this should be highlighted by a message in the cart/checkout)|
|-||If there is an error in the stock levels|
|-||If an item is marked 'subject to availability' or 'direct from supplier'|