SwiSh basketball’s online shop is usually available 24 hours a day, 7 days a week. All online orders are confirmed via an email message. Further emails are sent to confirm completion of payment processing and dispatch of the order.

Telephone orders, after sales and all other customer support is generally available between 8 am and 8 pm Monday to Saturday. Outside the above hours or when nobody is available to take a call, an answer machine service is offered for customers to leave their details. SwiSh will usually respond to messages received within one working day.

Email correspondence is usually acknowledged within 1 working day.

SwiSh aims to give a response to all queries within a week of receipt however received. Wherever possible the query will be resolved in this timescale, however the nature of some queries deems a longer period to achieve full resolution and in this case SwiSh will inform clients of the action being taken and expected timescales for resolution.

If SwiSh does not respond to your query within its specified timescales then please check with us that the original communication has been received.

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