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Tips for Ordering

UK Latest Recommended Ordering Dates

Europe Latest Recommended Ordering Dates

Reduced Operating Hours

Extended Returns for Christmas Gifts

 

Tips for Ordering

Check our tips below for placing orders during the festive season to avoid any delays in receiving your order.

• Order as early as possible - We're extending our returns policy for gifts order in November and December
• Double check your shipping address at checkout
• Make sure someone is in to accept items that cannot be put through letterbox
• Estimated Delivery time is one or two working days from dispatch (not time of order) as we use Royal Mail 1st Class equivalent services to get your parcels to you. This is not time guaranteed. 

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UK Latest Recommended Ordering Dates

Orders are usually dispatched within 1 weekday (Mon-Fri) of the order being placed. Please allow for Bank Holidays and reduced operating hours during the festive season.

For orders placed before 2pm on weekdays (Mon-Fri) we aim for Same Day dispatch.

• Thursday 19 December:
  • Last dispatch day for Christmas delivery expected to highland and islands
• Friday 20 December:
  • Last regular dispatch day for Christmas delivery expected on all other 'free delivery to UK address' orders and 'small order surcharge' paid shipping.
• Saturday 21 December - Monday 23 December:
  • Orders NO LONGER TO BE EXPECTED IN TIME FOR CHRISTMAS unless EXPRESS DELIVERY (order under 2kg) paid when Royal Mail Special Delivery will be used with dispatch on Monday and delivery on Tuesday.
  • 12 noon Cut-off for Monday dispatches
• Tuesday 24 December:
  • NO LONGER IN TIME FOR CHRISTMAS 9:30am Cut-off for Same Day dispatch

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Europe Latest Recommended Ordering Dates

Sorry we are no longer shipping to Europe due to high cost of customs administration since Brexit.

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Reduced Operating Hours

You will still be able to place orders throughout the festive season and we will dispatch on next available working day. However SwiSh will be closed for Customer Support on Bank Holidays and weekends and will answer phones for reduced hours between Christmas and New Year.

Saturday 21  December:	Normal Weekend Hours
Sunday 22 December:	Normal Weekend Hours
Monday 23 December:	Normal Operations
Tuesday 24 December:	9am - 12noon
Wednesday 25 December:	--- CLOSED ---
Thursday 26 December:	--- CLOSED ---
Friday 27 December:	dispatches and email contact
Saturday 28 December:	email contact only
Sunday 29 December:	email contact only
Monday  30 December:	dispatches and email contact
Tuesday 31 December:	--- CLOSED ---
Wednesday 1 January:	--- CLOSED ---
Thursday 2 January to Monday 3 February 2025	dispatches and email contact only Main Staff Holiday

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Extended Returns for Christmas Gifts

For your peace of mind, we've extended our returns policy for orders placed during November and December 2024 until January 15th 2025 for goods bought as Christmas gifts.

See our Terms and Conditions for more information. All returned goods must be:

• Unused
• With tags attached
• In manufacturers' original packaging
• Received before or on January 15th 2025
• Suitable for resale at full value

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